Reglow (“we”, “us”, or “our”) is committed to providing every customer with high-quality products and services. This Refund and Returns Policy explains the conditions, procedures, and guidelines for returns, exchanges, and refunds when purchasing Reglow products.
By using or placing an order on this website, you acknowledge that you have read, understood, and agreed to this policy.
1. Conditions for Returns and Refunds
To be eligible for a return or refund, the following conditions must be met:
- The product must be unopened, unused, and in its original packaging
- Return requests must be submitted within 7 days of receiving the product
- Valid proof of purchase must be provided (such as an order number or receipt)
- If the return is due to delivery damage or incorrect items sent, we will cover the return shipping costs
2. Return and Exchange Process
If your return meets the above conditions, please follow the steps below:
- Contact Reglow customer service via email at reglowmsia88@gmail.com, stating the reason for return and providing your order number
- Once approved, our customer service team will provide the return address and instructions
- Please ensure the product is well-protected during return shipping; using a trackable delivery service is recommended
- After we receive and verify the returned item, refunds or exchanges will be processed within 3–7 working days
3. Refund Details
- Refunds will be issued to the original payment method used (such as bank transfer or online payment)
- Refund processing time may vary depending on the payment provider, typically taking 3–7 working days
- If the returned product does not meet the stated conditions, we reserve the right to reject the refund or return request
4. Special Notes
- Returns due to personal reasons (such as change of mind or incorrect orders) may require the customer to bear the return shipping costs
- Refunds for promotional bundles or discounted products will be based on the actual amount paid
- If you have any questions, please contact Reglow customer service promptly, and we will do our best to assist you
5. Contact Us
If you have any questions regarding this Refund and Returns Policy, please contact us via:
📧 Email: reglowmsia88@gmail.com
